Introduction
24Swiss AG ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. Processing follows the Swiss Federal Act on Data Protection and, where it applies, the GDPR. If you do not agree with this policy, do not use the site or send KYC.
Information We Collect
Personal Information
We may collect personal information that you provide directly to us, including:
- Contact Information: Name, email address, phone number, mailing address
- Business Information: Company name, job title, business address
- Account Information: Username, password, account preferences
- Financial Information: Bank account details, trading account information, transaction history
- Identity Verification: Government-issued ID, passport, utility bills, proof of address
- Communication Records: Records of correspondence, support tickets, phone calls
Automatically Collected Information
When you visit our website or use our services, we automatically collect certain information:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent on site, click-through rates, referral sources
- Technical Data: Log files, cookies, web beacons, similar tracking technologies
- Location Information: General geographic location based on IP address
Third-Party Information
We may receive information about you from third parties, including:
- Credit agencies and identity verification services
- Business partners and affiliates
- Public databases and government agencies
- Social media platforms (if you choose to connect your accounts)
How We Use Information
We use the collected information for various purposes, including:
Service Provision
- Providing and maintaining our liquidity services
- Processing transactions and managing your account
- Facilitating trading activities and market access
- Providing customer support and technical assistance
Legal and Regulatory Compliance
- Verifying your identity and conducting KYC/AML checks
- Complying with applicable laws and regulations
- Reporting to regulatory authorities as required
- Preventing fraud, money laundering, and other illegal activities
Business Operations
- Analyzing usage patterns and improving our services
- Conducting risk assessments and management
- Developing new products and services
- Marketing and promotional activities (with your consent)
Information Sharing and Disclosure
We may share your information in the following circumstances:
Service Providers
We may share information with third-party service providers who assist us in:
- Payment processing and banking services
- Identity verification and compliance services
- Technology infrastructure and security services
- Customer support and communication services
Legal Requirements
We may disclose information when required by law or in response to:
- Court orders, subpoenas, or other legal processes
- Regulatory inquiries and investigations
- Law enforcement requests
- National security or public safety concerns
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
Consent
We may share information with your explicit consent or at your direction.
Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption: Data is encrypted in transit and at rest using industry-standard protocols
- Access Controls: Strict access controls and authentication mechanisms
- Network Security: Firewalls, intrusion detection, and monitoring systems
- Regular Audits: Security assessments and penetration testing
- Employee Training: Regular security awareness training for all staff
- Incident Response: Comprehensive incident response and breach notification procedures
Your Rights and Choices
Depending on your jurisdiction, you may have the following rights:
Access and Portability
- Request access to your personal information
- Receive a copy of your data in a portable format
- Request information about how your data is processed
Correction and Update
- Correct inaccurate or incomplete information
- Update your account information and preferences
Deletion and Restriction
- Request deletion of your personal information (subject to legal requirements)
- Restrict processing of your information in certain circumstances
Objection and Withdrawal
- Object to certain types of processing
- Withdraw consent for marketing communications
- Opt-out of non-essential data processing
Exercising Your Rights: To exercise these rights, please contact us using the information provided in the "Contact Us" section.
Data Retention
We retain personal information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal and regulatory requirements
- Resolve disputes and enforce our agreements
- Protect against fraud and abuse
Specific retention periods vary depending on the type of information and applicable legal requirements. Financial records and transaction data may be retained for extended periods as required by law.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:
- Adequacy decisions by relevant data protection authorities
- Standard contractual clauses approved by the European Commission
- Binding corporate rules and certification mechanisms
- Other appropriate safeguards as required by applicable law
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last updated" date
- Sending you an email notification for material changes
- Providing prominent notice on our website
Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Data Protection Officer
Email: privacy@24swiss.com
Phone: +41 79 688 00 50
Mailing Address
24Swiss AG
Bahnhofstrasse 100
8001 Zurich
Switzerland